Transport for Wales (TfW) has selected Hitachi to help digitally transform public transport within Wales, making it easier for customers to plan, book and pay for different modes of travel.
Over the next five years, Hitachi will deliver a multimodal digital booking system that will include all modes of public transport and be available to customers through a simple, user friendly app. Rail, local bus, fflecsi and TrawsCymru services will all be available to plan and book through the one digital back-office solution from Hitachi, as well as a host of other micromobility (bikes, e-scooters) and demand-based mobility solutions already being used in Wales.
Hitachi is leveraging its digital expertise from its involvement in ticketing on the Japanese rail network and various initiatives in Italy to develop a bespoke Mobility as a Service (MaaS) product for Wales. With over 50 million multimodal ticketing transactions taking place every day using Hitachi Rail ticketing technology, the global provider of rail solutions will use its experience of digitally connecting millions of journeys daily to deliver a unique partnership with TfW.
Marie Daly, Chief Customer and Culture Officer at TfW, said: “At TfW we’re always looking to improve the customer experience and in doing this we want to attract more people to our public transport network.
“This exciting and ambitious project will deliver a digital solution that will help our customers plan point to point journeys using different modes of public transport. It’s all part of our longer-term plans and aspirations to provide our customers with one network, one timetable and one ticket.
“We look forward to working with Hitachi and bringing this global expertise to public transport in Wales.”
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