TSG Building Services, a multi-disciplined building services and construction company, has successfully accelerated its digital innovation by partnering with managed workplace services (MWS) provider Apogee Corporation.
The collaboration has modernised TSG’s telephony and legacy IT infrastructure to better support its more than 200 staff as well as customers.
The modernisation follows a period of rapid growth for TSG and the opening of two new offices in Potters Bar and Cambridge, which highlighted the need for digital innovation to overcome inefficiencies owing to its outdated PTSN-based telephony system and complex IT infrastructure.
Apogee has overhauled the company’s telephony and IT infrastructure, replacing TSG’s on-premises setup with a cloud-based telephony system that has improved remote working capabilities and streamlined call handling. The new system includes softphone and mobile app functionality, Disaster Recovery options, and features for remote work, compliance and training.
As a data processor for local authorities, the family-run business also needed to improve document security and reduce printing costs. Apogee’s managed print services have cut running costs by 12% and enhanced document security, ensuring GDPR compliance.
“Apogee’s commitment to IT service management has made a significant difference. There has to be that sufficient level of customer service to ensure we get the best from our technology implementations,” said Marc Terenzio, Head of IT, TSG.