El Paso Electric (EPE), in collaboration with Meridian Integration, has implemented Oracle Utilities Customer Cloud Services (CCS) to enhance various aspects of its operations in the energy sector.
This initiative aligns with EPE’s strategy to leverage technology to drive efficiency, security and customer relationships.
The adoption of Oracle CCS has a significant impact on improving customer care and billing processes. This includes streamlined billing, quicker issue resolution, and better customer communication, all of which contribute to an improved overall customer experience.
Furthermore, the ability to leverage smart meter technology is crucial for modern utilities. Smart meters provide real-time data on energy consumption, allowing EPE to make informed decisions about resource allocation, detect issues promptly, and offer customers valuable insights into their usage patterns.
“We were fortunate to have a long-term partner like Meridian on our team for configuration of the CCS product. Their understanding of our business processes, technology and integrations was essential to delivering an effective solution for our business and our customers,” said Terry Vicuna Manager – Customer Information Systems and Billing of El Paso Electric Company.
“Meridian has supported the Oracle needs of El Paso Electric for eleven years and were honored to be trusted with the implementation of CCS,” said Day Fay, COO of Meridian Integration.